Support

Email support@stagemirror.ai. Include the email address you signed up with, and the device you use (iPhone, Android or web), so we can find your account and reproduce what you saw.

For anything about your personal data, write to privacy@stagemirror.ai.

• In the app: open Account (the initials in the top corner of the home screen) and tap Delete account at the bottom.
• On the web: stagemirror.ai/account/delete, which also explains exactly what is removed.
• Deleting your account does not cancel a subscription bought in the App Store or Google Play. Cancel it there first (see below).

• Restore a purchase on a new phone or after reinstalling: in the app, open Account and tap Restore purchases. It is also on the Pro screen.
• Change or cancel where you subscribed. On iPhone: Settings → your name → Subscriptions. On Android: the Play Store, under Payments & subscriptions. Apple and Google handle in-app billing, so we cannot cancel a store subscription for you.
• Refunds for an in-app purchase are issued by Apple or Google. Email us if you were charged in error and we will help.

What do I need to record a take?

A phone or computer with a camera and a microphone. The app asks for both before your first take. The iOS Simulator has no camera, so recording needs a real device.

How long does analysis take?

A short take is usually under a minute; a full three-minute take is usually two to three minutes. You can leave the app while it runs — the result waits under Recent takes.

What is sent to OpenAI?

The audio of a take and its transcript, for transcription and coaching, and only after you agree to it for that take. Video frames stay on our servers. See the privacy policy.

I forgot my password.

Tap Forgot password? on the sign-in screen and we will email you a link to choose a new one.

A take says “Not analyzed”.

It was never sent for analysis: either its upload stopped before it finished, or it was kept after that month’s analyses had been used. Record it again; a take only uploads while the app is open.

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